Become a Senior Support Worker

The Senior Support Worker (SSW) is a qualified and experienced member of staff who provides care and support in a health or social care setting to service users who require complex, specialist or personalised services. They work at a senior level, leading on the development and management of teams, ensuring that best practice is always used. SSWs have a crucial role to play in delivering high quality person-centred care, working in close partnership with the service user, their families, and the support team to help service users live their lives as independently as possible and ensuring that the planned programme of care is followed.

The Job Role

  • Provide support, supervision, and mentorship to team members.
  • Document daily reports, including information about activities completed, services provided, and any issues encountered.
  • Track performance, including progress and goals.
  • Maintain a workplace where all team members are respectful, courteous, and empathetic.
  • Ensure a safe environment for all service users, team members and visitors.

Skills & Experience

  • Experience in assisting, supporting, and supervising teams with a variety of tasks and activities.
  • Ability to develop and maintain excellent relationships with service users, family members, team members and other agencies.
  • Strong organisational and time management skills.
  • Previous experience of working with service users to develop skills for independence, emotional well-being, and social skills.
  • Ability to create and preserve individualised care plans and other documentation.